E-Commerce Specialist

Posted by SCARPA North America, Inc.. on 09/19/2024

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E-Commerce Specialist Job Basics

Industry Sector: Outdoor
Job Type: Full-Time
Job Categories: Sales - Company Rep
Salary: 50,000 - 60,000
Required to Relocate: Yes
Required to Travel: Yes
Employee May Telecommute: Yes
State: Washington
Job Seeker Must Live Within: 50+ miles
City: Boulder, CO.
Required Experience: 3 - 5 years

E-Commerce Specialist Job Description & Requirements

GENERAL PURPOSE OF JOB: The SCARPA N.A. (SNA) E-Commerce Specialist (ES) is responsible for coordinating direct to consumer sales, operating, and maintaining SNA's e-commerce platforms, and reporting on e-commerce activities. The ES is an in-house sales specialist focused on direct sales customers, accounts, initiatives and operating procedures.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Responsible for maintaining and operating the e-commerce platform, including, promotions, store management, and testing.
Research and report generation from platforms, including an ERP, CDP, Email Platform, Google Analytics and Google Ads.
Work closely with the Customer Service team and DSM to refine workflows, operating procedures, and improvements.
Proficiency in customer service tasks and duties, including entering sales orders and consumer communications.
Assist DSM in managing 3rd party sales platforms (Expert Voice, OPL, Amazon, etc.).
Assist DSM and Marketing Team to monitor and optimize SEM promotions.
Ability to present and sell SCARPA products and programs to consumers and dealers.
High level of proficiency with office computers and operating systems (Microsoft Excel, Word, Outlook, NetSuite etc.).

OTHER DUTIES AND RESPONSIBILITIES (following duties are required on all positions):

Maintaining knowledge of SNA's ERP, electronic communication and data systems.
Maintain consumer support and technical product knowledge.
Uphold SNA's core values, mission and business goals.
Follow all SNA policies and guidelines as noted in the Employee Handbook.

CUSTOMERS:

Internal: SNA Administrative and Sales staff, Operations team, Distribution Center, Marketing team and Product Services.

External: SNA Direct retail customers, wholesale dealers, professional customers, educational institutions and governme

About SCARPA North America, Inc..

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Would you like to combine your passion for the outdoors with your career? Is it important to you to work with a company that cares about the sustainability of our planet, creating a diverse and equitable workplace and giving back to our community? If so, SCARPA might be a great fit for you.

SCARPA North America is the sales, marketing, and distribution center for SCARPA products and services in North America. Our mission is to help people stay active, have fun and get outside. Our passion is to design and build premium footwear that equips people to pursue their adventures. Our parent company, SCARPA Italy, is an 80-year old, family-owned business based in the foothills of the Dolomites in Northern Italy. SCARPA North America, based in Boulder, CO is a leader in the North American Outdoor and Snow Sports Industries. Read on to see if your qualifications and career goals might be a good fit for this position!

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