Sales & Customer Service Representative

Posted by FattE-Bikes on 06/12/2024

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Sales & Customer Service Representative Job Basics

Industry Sector: Bike
Job Type: Full-Time
Job Categories: Customer Service, Retail - Sales
Salary: $19-$22 per hour
Required to Relocate: No
Required to Travel: No
Employee May Telecommute: Yes
State: Colorado
Job Seeker Must Live Within: -
City: Denver
Required Experience: 1 - 3 years

Sales & Customer Service Representative Job Description & Requirements

If so, this is your chance to become part of one of those rare and exciting companies. FattE-Bikes is the most customizable electric bike company in the world. FattE-Bikes is looking for a full-time Community Service / Sales Manager. What this means is you will be the primary person responsible for taking care of our FattE-Bike customers. You will manage face-to-face sales, phone and virtual communication as well as offering amazing customer service.

We are looking for a self starter who (once trained) needs little supervision. The ideal candidate will also have excellent communication skills, a high level attention to detail, and MOST importantly have an upbeat friendly and outgoing personality.

Proficiency with verbal and written communication are a must. Proficiency with technology and general office tasks are required as well.

This job description may sound square, however FattE-Bikes is anything but. We're looking for a KickA $$ person who's excited to grow with us and take it to the next level!

Along with Resume PLEASE PROVIDE: Cover letter answering the following 2 questions (Applicants will NOT be considered without doing this): What are your top accomplishments and what did you have to overcome to achieve them? AND If you could give someone a FattE-Bike, who would it be and why?"

Responsibilities

Provide test rides and manage in-store sales.
Primary point of contact for all customer inquiries, providing the level of customer service everyone wishes for and deserves.
Manage retail storefront

Requirements:

2+ years retail experience
2+ years customer service experience
Be able to work weekends (Saturday & Sunday)
Understanding of Google Suite Platforms
Exceptional organizational skills and ability to multi-task and self-manage
Outgoing and positive attitude

Strongly Preferred:

1+ years experience in bike retail store
Experience with Shopify or other POS systems
Basic experience with Customer Relationship Management software (CRM)

Compensation, Benefits & Perks

Base Pay: $19-$21

Full Medical Benefits

2 weeks Paid Vacation + 1 week unpaid (if desired), Paid Holidays, & Paid Sick Time

Receive your very own custom FattE-Bike

Quarterly company outings

And more!

About FattE-Bikes

FattE-Bikes is Denver's 1st electric bike company, and one of the only to build our ebikes in the USA. We create some of the most customizeable electric bikes in the country.

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