Retail Floor Manager

Posted by The Ski Company on 02/27/2024

Retail Floor Manager Job Basics

Industry Sector
Job Type
Seasonal Full-Time
Job Categories
Customer Service, Management - Team, Retail - Management- Staff
Required to Relocate
Required to Travel
Employee May Telecommute
New York
Job Seeker Must Live Within
25 miles
Required Experience
3 - 5 years

Retail Floor Manager Job Description & Requirements

Seeking a floor manager for a fast-paced, customer service-oriented retail environment. Join one of the biggest ski and snowboard retailers in the country and work for a family-owned business that puts its employees first. Our ideal candidate will be organized, outgoing, and comfortable working within and leading a team. This position will entail working with and assigning responsibilities to coworkers in order to ensure each customer has a great shopping experience.
When you join the Ski Company team as a floor manager you will work with direct managers to supervise the sales floor and ensure that customers are helped quickly and effectively. Also, you will assist in supervising day-to-day store activities to ensure customer needs are being met and employees are carrying out responsibilities effectively.


Benefits/Compensation will be discussed at time of interview

Position type- full time (seasonal, with possibility of year-round employment)
Average hours- 40

Duties and responsibilities
Must be able to perform duties with or without reasonable accommodation
-assist direct managers in supervising sales floor
-ensure customers are being paired up with proper salespeople in a timely manner
-work with direct managers to solve customer issues and concerns
-work with customers/ coworkers on a face-to-face basis including directing coworkers
-able to balance multiple responsibilities simultaneously
-operate cash registers
-writing work orders for customer service work
-sell ski/snowboard products to customers directly when necessary
-monitor inventory levels to ensure products are stocked properly at all times
-knowledge of ski/snowboard products preferred
-comfortable directing employees of different ages and backgrounds
-train new employees
-maintain store cleanliness

Physical demands

-able to lift products up to 50lbs
-regularly required to sit, stand, bend, reach, push, pull, lift, carry, walk about the store
Must be able to perform these duties with or without accommodation

Job qualifications

-ability to work independently as well as within a team environment
-ability to provide excellent customer service and lead others to provide excellent customer service
-will be friendly, outgoing, and love working with people,
-able to establish goals, help guide employees to meet these goals and ensure quality of work
-excellent verbal and written communication skills
-able to stay organized and multitask in a busy environment
-strong attention to detail

Education/ experience
- high school diploma or equivalent preferred
-minimum of three years' experience in a retail environment preferred
-ski/snowboard knowledge preferred, but willing to train the right candidate
-prior management experience preferred

Ski Company offers competitive wages and benefits which will be discussed at the time of interview.  Ski Company also offers a great employee discount on mountain sports equipment and clothing.

About The Ski Company

One of the largest dedicated mountain snow sport retailers in the country, The Ski Company has been one of the biggest names in the industry for over 30 years.  The Ski Company is a family-owned business that is passionate about mountain snow sports and wants employees that feel the same way.   Featuring all the most popular brands across the industry, and cutting-edge technology in our tuning and mounting shop, The Ski Company is one of the premier snow sport retailers in Western NY.  Join a company that takes care of its employees and apply to join the Ski Company team today! 

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