Native Campervans

Operations Manager - Salt Lake City

Posted by Native Campervans on 09/24/2024

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Operations Manager - Salt Lake City Job Basics

Industry Sector
Outdoor
Job Type
Full-Time
Job Categories
Operations
Salary
Starting at $45,000/year
Required to Relocate
No
Required to Travel
Yes
Employee May Telecommute
No
State
Utah
Job Seeker Must Live Within
-
City
Salt Lake City
Required Experience
1 - 3 years

Operations Manager - Salt Lake City Job Description & Requirements

The Manager of our Salt Lake City, UT office will be an intricate member of the team and responsible for running the branch. In this position, you will be supported from our home office in Denver, CO while managing the entire product experience for our customers. 

The job picks up tremendously in our peak season (May thru Oct) and it’s not uncommon to work long days, weekends, and holidays. 

If you have a love for Campervans and are looking to work for a start-up company within the outdoor industry this might be the perfect job for you.  

Responsibilities

  • Responsible for the cleaning and management of the fleet, shop, and Operations Team at the Salt Lake City office. 

  • Perform detailed cleaning of interior and exterior of the Campervan, and ensure compliance with our quality expectations.

  • Utilizing our internal software systems to charge customers, edit bookings, and manage the maintenance schedule of the fleet.

  • Suggest and lead process improvement initiatives.

  • Ensures compliance with our customer service expectations, and is accountable for performance of the Salt Lake City business.

  • Participate in marketing events and brand partnerships with local companies to spread the word about Native Campervans.

Campervan Prep/Customer Service

  • Assure Campervans are ready for customer pick up – fully stocked, safety checks, cleaned and previous renter comments addressed. 

  • Perform the customer drop-off process, check for damage, answer questions, ask for reviews.

  • Detailed cleaning of the interior & exterior of the Campervan immediately post rental 

  • Meet customers at pickup and dropoff of vans, as well as be a resource for itinerary planning, camping spots and not-to-miss sights. 

  • Coordinate with customers via text, email and phone to answer questions before, during or after their trip.

 

Fleet Management

  • Coordinating and scheduling van maintenance, and managing/developing robust relationships with local maintenance partners.

  • Understand and complete van fixes as needed between customer trips.

  • Constant communication with Operations Teams at each location regarding maintenance and fixes that need to be completed.

  • Mechanical Aptitude Needed:

    • Fluid Top Offs 

    • Tire Pressure 

    • Propane Check 

    • Ensure full tank of gas 

    • Interior Van Repairs 

Facility Management

  • Ensure the Shop is clean and maintained at all times:

    • Laundry

    • Dishwashing

    • General Organization and Cleanliness

    • Exterior Landscaping

  • Work with land-lords and municipality representatives to renew licenses, get inspections scheduled and issues addressed.

 

Requirements

  • Positive, engaging attitude 

  • Must be able to work weekends, 7-day stretches, nights & holidays 

  • Self-starter. Demonstrates ability to work independently in stressful situations

  • Emotionally intelligent with a high level of self-awareness, empathy, and interpersonal skill

  • Robust organizational and communication skills to manage a fleet, on-site team, and coordinate with internal Customer Service Team and other departments.

  • Impeccable customer service skills – phone, email, in person, written, etc. 

  • Resilience under pressure in a deadline-driven environment

  • Strong Computer Skills – Excel, Outlook, Word

 

Qualifications

  • Associates or Bachelor’s Degree preferred

  • 3-5 years’ experience in an Operations, Fleet Management, or similar role

  • Minimum 2 (two) years of supervisor/managerial experience 

  • Outdoor Industry experience desired 

  • Guide, Resorts, Retail specific outdoor position, etc. 

  • Light Mechanical Aptitude (see above)

  • Clean Driving Record 

  • Ability to lift 50 lbs. 

  • Passion for travel, adventure and the general outdoors

 

Details

  • On-site position (remote work not available)

  • Seasonal Position (potential for Year-Round)

  • Occasional Travel Required for Team Meetings, or Moving of Campervans

  • Compensation based on experience

  • On-Call After-Hours once per week

 

Perks

  • Competitive Pay

  • Managerial Skill Development

  • Ability to utilize Campervans for personal use throughout the year

  • Exciting and inclusive team culture

  • Flexible PTO Policy

 

Anticipated Start Date – April 2022

If interested, please email us your resume: careers@nativecampervans.com. Also, please include a cover letter with answers to the following questions:

  1. Share your favorite personal outdoor adventure story

  2. What experience/personal characteristics make you a strong candidate for this position?

  3. What gets you excited about vanlife?

 

About Native Campervans

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Native Campervans is an entrepreneurial, growing company focusing on what we believe is the best sector in the outdoor industry: Campervans! With offices in Denver, CO, Salt Lake City, UT, and Las Vegas, NV we are conveniently located around some of the most beautiful parks, landscapes, and stretches of highway in the world.

 Our fleet of custom-built Campervans are some of the best on the road. Built specifically with our customers in mind, we spared no detail or expense to ensure our renters have an unforgettable experience traversing through the Western United States & Canada at their leisure. Each van comes stocked with insanely comfortable beds, bedding, cookware, and camping supplies so one can hit the road immediately.

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