Sales Support & Customer Service Specialist

Posted by Sportube (Highland Trading Co) on 04/23/2024

Sales Support & Customer Service Specialist Job Basics

Industry Sector
Bike, Snow/Snowsports
Job Type
Job Categories
Customer Service, Events
50K-60K DOE
Required to Relocate
Required to Travel
Employee May Telecommute
Job Seeker Must Live Within
Required Experience
3 - 5 years

Sales Support & Customer Service Specialist Job Description & Requirements

Manufacturer & Worldwide distributor of Sportube luggage and Wildsyde Electric Bikes is looking for a Sales Support & Customer Service Specialist

An office based position, this person needs to be honest and trustworthy, enthusiastic, outgoing, detail oriented and organized. Attention to detail is imperative, with an ability to multi-task, prioritize and work within time constraints. 


Duties include but not limited to: 

    Communicating with both wholesale customers and consumers by phone and email

    Data entry of purchase orders and invoices, coordination of paperwork with a distribution warehouse

    Daily picking and shipping of accessory items. 

    Contributing to marketing and advertising campaigns, brochure design, overseeing social media accounts as well as capturing/creating     effective content.

Candidate will possess the ability to work either individually or as a team in a small office environment. Experience in QuickBooks, Microsoft Office especially Excel reporting is preferred. Knowledge of FedEx/UPS/USPS shipping programs is beneficial but not necessary. Good written and verbal communication and customer service skills required. Candidate must be able to comprehend and interpret vendor guidelines and follow instructions to achieve error free order fulfillment. The best person for the job will be eager to go the extra mile, grow within the position and be willing/able to take on additional roles as the company continues to grow.

You will be a Jack of all Trades, a problem solver and be able to effectively operate in multiple sectors of the business.
1- Customer Service and Fulfillment duties mentioned above.
2- Sales Support- Market Research, initial outreaches, collection of data for sales and marketing purposes.
3- Events- Ability to effectively represent the brand(s) at both consumer and trade events. Willing to travel as needed. Willing to work nights and weekends as needed.

Position Start date is immediate, a full time, year round opportunity. We offers competitive wages with a M-F / 8-5 work schedule. Limited nights and weekends may be required during show periods, events and other sales/promotional opportunities.  Benefits include: Health/Dental/PTO/Ski Pass

About Sportube (Highland Trading Co)

Situated high in the Rocky Mountain ski town of Vail, Colorado, Highland Trading Co Inc. has been a distributor of hard sided ski travel cases and travel accessories since 1991. After working with technical engineers and design consultants, the Sportube brand was conceived; manufactured and launched in 1996 with the introduction of both a single and double ski case with wheels.

Based on the proven success of the single and double cases, the Sportube line expanded in 1998 with the launch of the much requested snowboard case and again in 2001 with the introduction of the Master Series fly rod cases. Sportube continues to be an innovator and leader in providing convenient travel options for sports enthusiasts.

We’re constantly listening to people and working on fresh ideas to ensure you have the best trip possible no matter what equipment you are taking with you. In fact, our cases are so versatile, they’ve been used for transporting firearms, spear guns, kayak paddles, swords and have just recently been discovered by kiting and soaring plane enthusiasts.

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