Customer Experience Representative

Posted by Pactimo Cycling Clothing on 10/08/2024

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Customer Experience Representative Job Basics

Industry Sector: Bike
Job Type: Full-Time
Job Categories: Customer Service
Salary: $38,000-$40,000/yr
Required to Relocate: Yes
Required to Travel: No
Employee May Telecommute: Yes
State: Colorado
Job Seeker Must Live Within: 25 miles
City: Denver
Required Experience: 0 - 1 year

Customer Experience Representative Job Description & Requirements

Customer Experience Representative/

Location: Denver Metro Area – Full-Time (40 hours) - Hybrid (3 days at office, 2 at home)

Job Category: Customer Service

Salary: $38,000 - $40,000 / year – Generous benefits package including medical, dental, vision, 401K, Bike Grant Program, paid vacation and holidays.

Division: Online Retail (Cycling Apparel)

Website: https://www.pactimo.com/pages/colorado-cycling-clothing

Overall Scope of Position
The Customer Experience Representative works with Pactimo’s growing online Retail Division. The representative will manage customer communication and interaction, provide product information, resolve customer issues, and assist customers in our Denver Brand Studio once it reopens.

Job Responsibilities

• Deliver world class customer service via direct contact, live chat, emails, and by phone

• Process returns, exchanges, and warranties

• Create orders using our order management and fulfillment systems

• Answer questions regarding customer accounts and orders

• Work with our warehouse and retail team to provide daily support and ensure timeliness are met

• Educate customers on our product line and offerings

• Create reports and track necessary data

• Coordinate cross functionally with other teams

• Occasionally assist with outside marketing events and activities

Qualifications

• Some cycling experience preferred

• Excellent verbal and written communication skills

• Must be customer-focused, proactive, and team-oriented

• Quick learner and ability to multitask

• Proficiency with Microsoft Office products

• Proven problem-solving skills

• Self-directed and motivated

• Ability to adapt and build on processes of a growing company

• Positive attitude

Position is based on the Denver Metro Area. Please direct cover letter and resume to Branden Yoshino at byoshino@pactimo.com.

About Pactimo Cycling Clothing

Born in Colorado, the epicenter of North American cycling, Pactimo has found continuous inspiration in our home’s breathtaking beauty and extreme conditions to develop cycling apparel for every climate, elevation, and adventure. Since 2003, we’ve shipped over 2 million garments to champions, teams, clubs and individual cyclists around the globe.

About Pactimo Cycling Clothing

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