Customer Service Representative

Posted by Tifosi Optics on 12/17/2024

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Customer Service Representative Job Basics

Industry Sector: Bike, Outdoor
Job Type: Full-Time
Job Categories: Customer Service
Salary: -
Required to Relocate: No
Required to Travel: No
Employee May Telecommute: No
State: Georgia
Job Seeker Must Live Within: -
City: Watkinsville
Required Experience: 1 - 3 years

Customer Service Representative Job Description & Requirements

The primary functions of the Tifosi Customer Service Representative are 1) accepting and entering all orders called or emailed into Tifosi 2) answer inbound calls and 3) make outbound sales calls

Responsibilities:

· Answer phone calls

· On a daily basis work the open order report.

· Enter daily orders.

· Make certain assigned accounts have appropriate POP and retail staff training collateral.

· Execute timely follow-up on all requests made by phone or e-mail from assigned accounts.

· Assist in the new account set-up process.

· Communicate new product introduction information to assigned accounts.

· Accurately and regularly update and maintain customer contact cards. This is a vital function in order for all Tifosi associates to be able to contact the appropriate person at any of your assigned accounts.

· Collaborate with all internal Tifosi departments in order to maximize account service levels, disseminate market trend data, share competitor information and provide input into development of appropriate products.

· Prepare and constructively contribute to the weekly sales meeting

· Other related duties as requested by management

About Tifosi Optics, Inc.

Tifosi Optics provides technically advanced eyewear to sports enthusiasts with a dedication to authenticity, affordability and innovation. Founded in 2003, Tifosi has grown to become a leading sunglass brand in specialty running, cycling and golf retailers. Tifosi Optics sunglasses are sold at over 5,000 retailers in 38 countries around the world. For more information, visit www.tifosioptics.com.

About Tifosi Optics

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Tifosi Optics is an eyewear brand that stands for quality, style, function, and value. With the support and passion of our partners and customers, Tifosi has grown to become a recognized, relevant, and trusted brand in cycling, running, outdoor and golf.

TIFOSI IS THE ITALIAN WORD FOR SUPER-FAN.

That is exactly who we are and who we make our eyewear for. Our mission is to provide technically advanced eyewear to enthusiasts of all sports and outdoor activities. We design, test, and torture our product to enhance your sport whether you’re running a 5k, riding your first century or playing 18 holes on Sunday. Tifosi defines us; we are enthusiasts about our product, our sport, and our fun.

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